Rubbish Removal Dulwich Privacy Policy

This Privacy Policy explains how Rubbish Removal Dulwich collects, uses, stores and protects personal data relating to our customers in Dulwich and the surrounding area. It is intended to meet the requirements of the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to all Rubbish Removal Dulwich customers and prospective customers within our service area, including individuals, households, landlords, letting agents and business clients who contact us, request a quotation or engage us to provide rubbish removal or related services.

Data Controller Details

The data controller responsible for your personal data is Rubbish Removal Dulwich. For any questions about this Privacy Policy, your personal data or how we handle it, you can contact our data protection contact point using the details provided on our main contact channels. We will review and respond to all privacy-related enquiries in a timely manner.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of personal data we may collect include the following.

Identification and contact details such as your name, address, email address, telephone number and, where relevant, the name of your business or organisation.

Service information such as property access details, preferred dates and times for collections, details of items and materials to be removed, photographs you choose to send to request a quote, and any other practical information relevant to completing a job safely and efficiently.

Communication records such as emails, messages, call notes, and any feedback or complaints you provide to us, so that we can manage our relationship with you and improve our services.

Billing and payment data such as the amount charged, payment status, invoices and records of payment method used. We do not store full card details when you pay via card; where card payments are processed, this is handled by a secure third-party payment processor.

Technical data such as your IP address, device type, browser type and basic usage data when you visit or interact with our online platforms. This may be collected through cookies or similar technologies where permitted by law.

How We Collect Your Data

We usually collect personal data directly from you when you contact us by phone, email or through our online contact forms, request a quotation, make a booking, or interact with our team on site at your property.

We may also receive personal data about you from third parties where this is necessary to provide our services. This could include letting agents, landlords, property managers, business partners or online directories through which you request our services.

Lawful Bases For Processing

We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the specific activity, the lawful basis will be one or more of the following.

Performance of a contract. We process your personal data to provide our services, respond to enquiries, give quotations, manage bookings, carry out rubbish removal, issue invoices and handle any aftercare or issues that arise.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Examples include managing our business operations, improving our services, training staff, maintaining appropriate records and preventing fraud or misuse of our services.

Legal obligations. We may process and retain certain personal data to comply with legal and regulatory requirements, such as tax and accounting rules, waste disposal regulations and obligations relating to insurance or health and safety.

Consent. In limited cases, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you are free to withdraw it at any time and we will stop processing for that purpose.

How We Use Your Personal Data

We use your personal data only for the purposes for which it was collected, or for closely related compatible purposes. These purposes include responding to your enquiries and providing quotations, arranging and carrying out rubbish removal and related services, managing customer accounts and processing payments, communicating with you about your bookings, collections and any service changes, handling feedback, complaints and disputes, maintaining our business records, accounts and financial reporting, and meeting our legal, regulatory and insurance obligations.

We do not sell your personal data to third parties. Any data sharing is limited to what is necessary to deliver our services and operate our business, as described below.

Data Sharing And Processors

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These service providers may include payment processing companies, IT and hosting providers, email and communications platforms, scheduling and job management software providers, and professional advisers such as accountants or legal advisers where necessary.

Where we use processors, we ensure they are subject to data protection obligations and only process your personal data in accordance with our instructions and for the specific purposes set out in a written agreement. We take reasonable steps to ensure that these third parties keep your data secure.

In certain circumstances, we may also need to share your personal data with other third parties acting as independent data controllers, such as insurers, regulators, law enforcement agencies or government authorities, where this is required by law or necessary to protect our rights or the rights of others.

International Transfers

Where any of our service providers or their servers are located outside the United Kingdom, your personal data may be transferred internationally. In such cases, we will ensure that appropriate safeguards are in place so that your data remains protected to standards equivalent to those in the United Kingdom, for example through the use of approved standard contractual clauses or reliance on an adequacy decision by the relevant authorities.

Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.

In general, we will retain basic customer and service records, including identification, contact and transaction information, for up to seven years after our last interaction with you, to comply with tax and legal record-keeping obligations. Communications and enquiry records may be held for a shorter period where they are no longer needed.

When personal data is no longer needed, we will securely delete it, anonymise it or otherwise dispose of it safely so that it can no longer be associated with you.

Your Data Protection Rights

Under data protection law, individuals in our service area have a number of rights in relation to their personal data. These rights apply subject to certain conditions and exemptions.

You have the right of access to obtain confirmation of whether we process your personal data and to receive a copy of the personal data we hold about you, together with certain other information.

You have the right to rectification to request that we correct or complete any inaccurate or incomplete personal data we hold about you.

You have the right to erasure to request that we delete your personal data in certain circumstances, for example where the data is no longer needed for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

You have the right to restrict processing in certain situations, which means we may store your data but not use it further.

You have the right to data portability to receive some of your personal data in a commonly used, machine-readable format and to request that we transfer it to another controller, where technically feasible and where the legal basis for processing is consent or performance of a contract.

You have the right to object to certain types of processing based on our legitimate interests, and to object at any time to the use of your personal data for direct marketing.

You also have the right not to be subject to a decision based solely on automated processing, including profiling, if it has legal or similarly significant effects on you. Rubbish Removal Dulwich does not carry out such automated decision making in relation to customers.

Exercising Your Rights

If you wish to exercise any of your data protection rights, or if you have any questions about this Privacy Policy, please contact us using our published contact details. We may need to verify your identity before responding to your request. We aim to respond to all valid requests within one month, or within any extended period allowed by law where a request is particularly complex.

You also have the right to lodge a complaint with the Information Commissioner's Office if you are unhappy with how we handle your personal data. We would, however, appreciate the opportunity to address your concerns directly before you approach the supervisory authority.

Security Of Your Data

We take reasonable technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to staff and contractors who need it for their work, using secure systems and channels for storing and transmitting data, and providing guidance to our team on data protection and confidentiality.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data processing practices. We will publish the updated version and indicate the date it was revised. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.