Rubbish Removal Dulwich Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Removal Dulwich provides rubbish removal and waste collection services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

1.1 "Company", "we", "us" and "our" refer to Rubbish Removal Dulwich, the provider of rubbish removal and waste collection services.

1.2 "Customer", "you" and "your" refer to the person, firm or organisation requesting and paying for our services.

1.3 "Services" means any rubbish removal, waste collection, loading, transportation, clearance, recycling, disposal or related services supplied by us.

1.4 "Waste" means any household, commercial or other non-hazardous waste that we agree to collect and remove as part of the Services.

1.5 "Booking" means a confirmed request by you for our Services, whether made by telephone, email, online form or other agreed method.

1.6 "Premises" means the property or location from which the waste is to be removed, as specified in your booking.

2. Scope of Services

2.1 We provide rubbish removal and waste collection services for domestic and business customers, including the collection, loading, transportation and disposal or recycling of waste in accordance with applicable laws and regulations.

2.2 We reserve the right to refuse to remove any items that we reasonably believe are hazardous, illegal, too heavy to be safely handled, or not as described at the time of booking.

2.3 We do not provide building, demolition or specialist removal services unless expressly agreed in writing. Any additional work requested on site may be subject to additional charges.

3. Booking Process

3.1 You may request a quote or make a booking by telephone or via any other method we make available. When making a booking, you must provide accurate and complete information about:

(a) the Premises, including access and parking arrangements;

(b) the type and approximate volume or weight of waste to be collected;

(c) any large, bulky or awkward items; and

(d) any special circumstances or risks at the Premises.

3.2 Any quote provided before we attend the Premises is an estimate only and is based on the information you have supplied. We reserve the right to revise the price on arrival if the waste, access or labour required differs from the information provided at the time of booking.

3.3 A booking is considered accepted and confirmed when we have agreed a date and approximate time window for the collection and have confirmed this to you verbally or in writing.

3.4 You must ensure that someone aged 18 or over is present at the Premises at the agreed time to grant access, confirm the items to be removed and make payment where required.

4. Access and Parking

4.1 You are responsible for ensuring that we have safe and reasonable access to the Premises and to the waste that is to be collected. This includes arranging suitable parking and any necessary permits.

4.2 If we are unable to access the Premises or to safely carry out the Services due to inadequate access, unsafe conditions, incorrect information, or lack of parking, we may cancel or postpone the booking and a call-out or cancellation fee may apply.

4.3 Any congestion charges, tolls, parking charges or fines incurred as a direct result of performing the Services at your Premises may be added to your invoice where these costs arise from circumstances within your control.

5. Pricing and Payment

5.1 Our prices are based on factors which may include the volume, weight and type of waste, the labour required, the time taken, and any additional services requested.

5.2 Unless otherwise agreed in writing, prices are quoted exclusive of VAT. If VAT is chargeable, it will be added to the final invoice at the applicable rate.

5.3 We may provide an indicative price range at the time of booking, but the final price will usually be confirmed once our team has inspected the waste on site before starting work.

5.4 Payment is due in full on completion of the Services, unless we have agreed alternative payment terms in advance. We accept standard payment methods which may include cash, bank transfer or card payment.

5.5 Where we agree to invoice you after completion, payment must be received within the timeframe specified on the invoice. We reserve the right to charge interest on overdue amounts at the statutory rate from the due date until payment is received in full.

6. Cancellations and Changes

6.1 You may cancel or change your booking by contacting us directly. We request as much notice as possible to avoid cancellation charges.

6.2 If you cancel more than 24 hours before the scheduled collection time, no cancellation fee will usually apply.

6.3 If you cancel less than 24 hours before the scheduled collection time, or if we are unable to carry out the Services due to your failure to provide access or accurate information, we may charge a reasonable cancellation or call-out fee to cover our costs.

6.4 We will use reasonable endeavours to attend the Premises at the agreed time, but all collection times are estimates. We may need to reschedule or delay the Services due to traffic, weather, operational issues, or events beyond our reasonable control. In such cases, we will seek to notify you as soon as practicable and arrange a new appointment.

7. Customer Obligations

7.1 You warrant that you are the owner of the waste to be removed or that you have full authority from the owner to arrange its removal.

7.2 You must ensure that all waste to be collected is clearly identified and separated from any items that are not to be removed. Our team will not be responsible for removing items that were not clearly indicated and may rely on your instructions on site.

7.3 You agree to provide all information reasonably requested by us regarding the nature of the waste, including any potential hazards or special handling requirements.

7.4 You agree not to include in the waste any items that we have not agreed to collect, such as hazardous or prohibited materials. If such items are discovered, we may refuse to remove them or may apply additional charges where we are able and willing to handle them safely and lawfully.

8. Waste Types and Prohibited Items

8.1 We collect most common types of household and commercial waste, including general rubbish, furniture, appliances, garden waste and non-hazardous materials.

8.2 Certain items may be classed as hazardous, restricted or requiring special handling, such as asbestos, chemicals, solvents, oils, clinical waste, gas bottles, some electrical items and other regulated materials.

8.3 We are not obliged to remove any waste that is hazardous, illegal, improperly contained or poses a risk to health and safety. If such items are presented for collection without prior agreement, we may refuse to collect them and reserve the right to charge a call-out fee.

8.4 If you are unsure whether any items are acceptable, you should clarify this with us at the time of booking.

9. Performance of Services

9.1 Our team will take reasonable care when handling your waste and working at your Premises. We will load and transport waste in compliance with relevant waste management regulations.

9.2 You agree that the Services may involve a reasonable amount of manual handling, movement of items and use of equipment. We may decline to move items where doing so would pose a risk of damage or injury.

9.3 We do not dismantle or disconnect fixed installations such as plumbed or hard-wired appliances, fixtures or fittings unless expressly agreed in advance and subject to additional terms.

10. Waste Regulations and Duty of Care

10.1 We operate as a waste carrier in accordance with applicable UK waste and environmental legislation. Waste collected by us will be transported only to authorised disposal, recovery or recycling facilities.

10.2 Upon request, we may provide evidence of our waste carrier registration or other regulatory details relevant to the Services.

10.3 You have a legal duty of care to ensure that your waste is transferred only to an authorised carrier. By using our Services, you confirm that you understand this obligation and are satisfied that we are acting lawfully in handling and disposing of your waste.

10.4 We may record basic details of each collection and disposal for compliance and audit purposes. Such records may be retained and produced to relevant authorities if required by law.

11. Liability and Limitations

11.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be limited or excluded.

11.2 Subject to clause 11.1, we shall not be liable for any:

(a) loss of profit, business, revenue or goodwill;

(b) indirect or consequential loss or damage; or

(c) loss or damage that could not reasonably have been foreseen at the time of entering into the contract for Services.

11.3 Our total liability to you in respect of all losses arising from or in connection with the Services shall not exceed the total price paid or payable by you for the relevant Services.

11.4 You are responsible for removing or protecting any fragile items, valuables or personal possessions from areas where we will be working. We accept no liability for damage to items that were not reasonably visible or were not removed or protected by you.

11.5 We will not be liable for any damage to driveways, surfaces or access routes caused by the weight or movement of our vehicles, provided that we have used reasonable care and the access was directed or permitted by you.

12. Insurance

12.1 We maintain appropriate insurance cover in respect of our activities. Details of our insurance can be provided on request.

12.2 Our insurance cover is subject to policy terms and conditions, and any claim is also subject to the limitations of liability set out in these Terms and Conditions.

13. Complaints

13.1 If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible, providing full details of the issue.

13.2 We will review your complaint, investigate where necessary and seek to resolve the matter promptly and fairly. We may request additional information or evidence from you to assist with our investigation.

13.3 Any claim relating to visible damage or incomplete Services should be raised at the time of collection where reasonably possible, or within a reasonable period afterwards.

14. Data Protection and Privacy

14.1 We may collect and process personal data about you, such as your name, contact details and address, for the purposes of handling enquiries, managing bookings, providing Services and processing payments.

14.2 We will handle your personal data in accordance with applicable data protection laws. We will not sell your personal data to third parties and will only share it where necessary to provide the Services, comply with legal obligations or with your consent.

15. Events Beyond Our Control

15.1 We shall not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include severe weather, traffic incidents, accidents, industrial action, equipment failure, or actions of third parties.

15.2 If an event beyond our control affects the performance of the Services, we will contact you as soon as reasonably possible to arrange an alternative date or time, or, where appropriate, to cancel the Services and provide a refund for any amounts paid for Services not delivered.

16. Variation of Terms

16.1 We may update or amend these Terms and Conditions from time to time. Any changes will apply to bookings made after the updated Terms and Conditions have been made available.

16.2 The Terms and Conditions in force at the time of your booking will apply to that booking and the associated Services.

17. Severability

17.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted.

17.2 Any modification or deletion of a provision under this clause shall not affect the validity and enforceability of the rest of these Terms and Conditions.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence or understandings.

18.2 You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us that is not set out in these Terms and Conditions.

19. Governing Law and Jurisdiction

19.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

19.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Rubbish Removal Dulwich.